UDT Group Privacy Policy

UDT Group and its affiliates respect your privacy and are committed to protecting it. We recognize the increased importance of electronic commerce and the growth of the Internet as a part of everyday business transactions. That's why we maintain strict internal policies concerning your privacy. UDT Group provides this Privacy Statement to inform you of our Privacy Policy and Practices and of the choices you can make about the way your information is collected online and how that information is used.

Questions regarding this statement should be directed to customerservice@delvepoint.com

We've structured our Website so that, in general, you can visit Delvepoint's site on the Web without identifying yourself or revealing any personal information. However, UDT Group may ask you to register and provide information that personally identifies you, including when you login as a member or create an inquiry to UDT Group. The information gathered is used to enhance the user experience on our site and to identify frequent visitors.

We make this Privacy Policy notice readily available on our homepage and at the bottom of every Delvepoint Web page.

Table of Contents
  1. Sites covered by this privacy statement
  2. Types of information we collect
  3. How we use your information
  4. Who we share your information with
  5. Your choices
  6. Your privacy preferences and opting out
  7. Access to and accuracy of your information
  8. Keeping your information secure
  9. Changes to this Statement
  10. Contacting us

How UDT Group uses cookies and Web beacons on delvepoint.com and in third-party ads:
Cookies. UDT Group does not use software tags called "cookies" to identify customers when they visit our site.



1. Sites covered by this Privacy Statement




2. Types of information we collect

This notice applies to all information collected or submitted on the Delvepoint website. The types of personal information collected are browser types, date of visit, IP address, and URL referrer. This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.

Personal information
Personal information is information that is associated with your name or personal identity. UDT Group uses personal information to better understand your needs and interests and to provide you with better service. Once you choose to provide us with personal information, it will be used only to support your customer relationship with UDT Group. UDT Group will not sell, rent or lease your personal information to others.

On the Delvepoint Website, you can request information, subscribe to marketing, or apply to be a member of the Delvepoint Community. The types of personal information you provide to us on these pages may include name, address, phone number, or email address.

To improve our website services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.

Non-personal information
Non-personal information is data about usage and service operation not associated with a specific personal identity. UDT Group collects and analyzes non-personal information to evaluate how visitors use the Delvepoint Website.

Non-personal data we collect may include the pages visited on the Delvepoint Website, unique URLs visited within delvepoint.com, browser type and IP address. Most non-personal data is collected via analysis technologies. Delvepoint.com web pages do not use cookies, Web beacons for data analysis and personalization services.

We have safeguards to keep information confidential and secure:
We have up-to-date physical safeguards, such as secure areas in buildings; electronic safeguards, such as passwords and encryption; and procedural safeguards, such as customer authentication procedures to prevent ID theft.

We restrict access to information about you to only those employees and associates who need to know that information to provide products or services to you.

We carefully select and monitor outside service providers, such as mail vendors, who have access to our business information, and we require them to keep it safe and secure. We do not allow them to use or share the information for any purpose other than the job they are hired to do.

We train our employees on these security procedures, and we conduct regular audits to check on compliance with the procedures.



3. How we use your information

UDT Group uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to communicate with you, to provide service and support, to update you on services and benefits, and to personalize promotional offers. Occasionally we may also use your information to contact you for market research regarding UDT Group products or services. We will give you the opportunity to choose your privacy preferences regarding such communications (see section 6, "Your privacy preferences and opting out").

You may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending email to us at the above email address or writing to us at the above physical address. Please provide us with your name and information you want on our do-not-share list. We will be sure your name is removed from the list.

Additionally, if you do not want UDT Group to contact you for marketing purposes by email, or postal mail, you may opt out by sending email to us at the above email address, calling us at the above telephone number, or writing to us at the above physical address. Please provide us with your name and the information you wish to unsubscribe. Place the word UNSUBSCRIBE in the subject line.

UDT Group will take appropriate steps to protect the information you share with us. Personal data collected online may also be combined with information you provide UDT Group through other sources such as product registration, call centers or public events such as trade shows or seminars.

Non-personal data is aggregated for reporting about Delvepoint's website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.



4. Who we share your information with

UDT Group will not sell, rent or lease your personal information to others. UDT Group will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. UDT Group shares customer information across UDT Group-affiliated business entities and companies working on our behalf, but only as described above in "How we use your information."

UDT Group contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in "How we use your information." Suppliers and service providers are required to keep confidential the information received on behalf of UDT Group and may not use it for any purpose other than to carry out the services they are performing for UDT Group. These service providers may change or we may contract with additional service providers to better accommodate our customers. UDT Group will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.

UDT Group or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, UDT Group will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.



5. Your Choices

UDT Group gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and UDT Group-wide marketing communications. UDT Group-wide communications may include new product information or special offers. We give you a choice regarding delivery of UDT Group-wide communications by postal mail or email.

You can make or change your choices at preferences collection point. Please refer to Section 6 for further instructions. We will make every effort to honor your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or updates.



6. Your privacy preferences and opting out

You may tell us not to:
Disclose information about you outside our corporate group of companies, except we may disclose information as required or permitted by law.

Solicit you by mail or email for products and services that are not directly related to your account and that are outside our regular communications with you (such as your monthly statement, customer service emails, or when you call our customer service center).

Member services
To opt-out of receiving communications (such as email newsletters, software updates, etc.), use the method:

  • Write or email to the UDT Group Privacy Office at the above physical address or email address - be sure to provide your name, email and postal address, and relevant information about your Delvepoint account and registrations.

If your state's privacy laws provide for different rights or require a different procedure in order for you to exercise your privacy rights under those laws, we will explain your rights to you when you email us at customerservice@delvepoint.com [ND and VT Residents: The first two bullets of Your Rights above are replaced by the following: We will not disclose 1) information about you outside our corporate group of companies, other than as required or permitted by law, or 2) credit information about you within our corporate group of companies, unless you authorize us to do so by calling the toll-free number listed above.]

Protect your information: We will ask you information over the phone for verification purposes, however personal information such as your social security number will never be used. Keep your personal identification number (PIN) and password in a safe place. Try to memorize your PIN and password and do not write them down with your account information. Destroy or securely store your account records: Tear or shred receipts, bank statements, and unused credit card offers. Keep billing statements and other account-related documents in a safe place.

Regularly review your credit report: Order a copy of your credit report at least once per year and report any mistakes to the credit bureau agency and the creditor reporting the information. Keeping your credit report error free is important. Sometimes, there is a small fee for ordering your credit reports, but if you've been denied credit within the last 60 days, the credit report is free.

The three national credit bureau agencies are:

Check your billing statements: Review your statements thoroughly. Call all your creditors immediately if you notice incorrect transactions.

If you lose your credit card: Call all of your creditors immediately if you lose your credit card or suspect that someone has stolen your account information.



7. Access to and accuracy of your information

UDT Group strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, and other data known only by authorized persons, before granting access to your data. Certain areas of Delvepoint's Website may limit access to specific individuals through the use of passwords and other personal identifiers.

The most effective way to view and change your personal information is to contact one of Delvepoint's customer service representatives at the above toll-free phone number.



8. Keeping your information secure

UDT Group is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, UDT Group has in place appropriate physical and managerial procedures to safeguard the information we collect.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.



9. Changes to this Statement

If there are updates to the terms of UDT Group's Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Statement, UDT Group will provide notification to affected customers.



10. Contacting us

We value your opinions. If you have comments or questions about our privacy policy, please send them to customerservice@delvepoint.com.


  1. - A URL (Uniform Resource Locator) is the global address of documents and other resources on the World Wide Web. For example, http://www.delvepoint.com is the URL for Delvepoint's home page.
  2. - An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (TCP/IP) network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.